WINGS project | Delivery and Returns

Free worldwide to most countries if order value is over 200 USD.
If order value is less than 200 USD, then the shipping cost will depend on the shipping method chosen;
Within the Europe, United Kingdom and USA: starting from 15 USD
Rest of World: starting from 20 USD

Please note that all international orders may be subject to local authority import taxes and customs duties. If these charges apply to your delivery the nominated courier will contact you by telephone or email once your shipment has reached customs to let you know the cost of the tax and/or duty. Please be aware that if you choose not to pay the import charges and have the garments returned to us, we reserve the right to charge you any additional costs incurred for the garments return, including return shipping charges and customs handling fees. As duties and taxes vary from country to country and are set by your local government, unfortunately we are unable to provide you with an estimated cost.

Orders accepted from all countries may be subject to local authority import duties and taxes, which are your responsibility to pay. If these charges apply to your order, the nominated courier will contact you by telephone once your items are in customs and they will let you know the cost of the duties and/or taxes payable. Please be aware that if you choose not to pay the import charges and have the garments returned to us, we reserve the right to charge you any additional costs incurred for the garments return, including return shipping charges and customs handling fees. As duties and taxes vary from country to country and is set by your local government, we are unable to provide you with an estimated cost.

All International orders are shipped using EMS. Please allow up to 10 working days for your order to arrive. If for any reason there is a delay with your shipment, please contact our Customer Services at info@wingsproject.ru and quote your tracking number. To avoid disappointment please ensure you allow enough time for your order to reach you. If an order is returned to us due to a failed delivery we reserve the right to charge you for all the return fees including any applicable taxes and/or duties.

You have 14 days from delivery to request your return authorisation by emailing info@wingsproject.ru that you wish to make a return. Once authorisation has been given the item(s) need to be returned to us within 14 days of receiving your order. Returns will only be accepted if the items are received unworn, unwashed, unsoiled and undamaged with the original tags and in original packaging. A quick try-on is completely within reason, an hours HIIT class is sadly not. If item(s) are received outside our 14 days return window, provided the item(s) are unworn, unwashed and brand new with original tags, a store credit will only be issued. This does not affect your statutory rights.

Simply email info@wingsproject.ru within 14 days of receiving your order to request a return authorisation. Enclose the item in a secure bag or box. Please note, if you are returning an item and loss or theft occurs, WINGS project cannot be held responsible. Please ensure that you obtain additional insurance or use a signed for service for additional protection as the parcel will remain your responsibility until it reaches us. Please note we cannot refund shipping costs or any taxes/duties incurred for international and sale orders.

We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your WINGS project account or future orders being cancelled.

To start a Return please email info@wingsproject.ru within 14 days of receiving your order to request a return authorisation and that you are sending items back for a refund. Then pack up the not-quite-right items along with the filled-out packing slip.We are unable to provide return shipping labels for international returns and therefore, international return shipping costs are the customer’s responsibility. We recommend using a reputable service with tracking so we can have eyes on where your returns are. It is important that you please clearly mark the outer package and return paperwork that these items are being Returned to Vendor with no commercial value, and use each item’s listed price as its value. If this request is not followed and any import fees are payable during Russia customs clearance it will be your responsibility to pay these, otherwise the item will be returned to you. Once we receive your return we will contact you via email with the status of your refund.

In order to return a faulty garment please email info@wingsproject.ru for approval. Please enclose your original order number and a return address in with the faulty item and return to WINGS project Head Office. Once received, our QC team will assess the damage and where possible the item will be repaired. Please allow up to 2 weeks for the repair to be carried out. When complete we’ll return your item to the address provided. Unfortunately, we cannot guarantee an item is repairable until it has been assessed.